After upgrade, no emails are being sent out.

Edit Subject

Hi there -

We've thoroughly tested our email delivery (using @postmark) and know, at least the system is sending those emails out of our door. So, my first hunch is that the emails are getting flagged either at your network level or via your spam filters.

To confirm, you've received 0 emails from DoneDone since the transition?

We'll have a look at your account to ensure DD is playing fair. In the meantime, can you check spam filters and, if possible, try to get *.mydonedone.com whitelisted by your IT folks (which, may be you!).

Chat soon,

Craig Bryant

I haven't received any emails since the transition (zero).

Ok, got it. We'll take a look at the account and get back with you in a bit.

Thanks for the patience, and talk soon.

Regards,

Craig

Hey there -

We just confirmed that all emails going to admin@ for you are being bounced for 1 of 2 reasons. The email doesn't exist OR it's being bounced because of spam rules. So, if the email exists, you may need to get *.mydonedone.com and *.donedoneapp.com whitelisted.

In addition, we're working to ensure we're doing everything we can on our end to get those emails through stricter filters.

Thanks for the patience,

Craig Bryant

Thank you for all of your help. I am getting emails now :D